A bit about us

Do you want to help create a better world for animals? At the RSPCA, we believe animal welfare is everyone's welfare. Join us in creating a better world for every animal. We can do it if we work together, everyone for every animal.

Choose a career with us and make a difference.

 

We are looking for a new team member as a Service Designer on a 24 Month FTC.

  • Working hours: 35 hours / Monday - Friday. 
  • Hybrid role: There will be an expectation to travel approximately once a month for team working and additionally as project activity requires.  

 

Interview Process: There will be 2 stages of interviews, which will include a task based presentation and competency-based questions. 

 

It's important to us that you feel part of our team from the start. We like to keep in touch with regular check-ins and team meetings. There's always a teammate around for support or a quick chat.

Are you ready to join our movement?

What a day might look like for you

 

Here at the RSPCA we know it's a cliché, but no two days are the same -we've added a short summary of what the role entails. For a full insight, please refer to the attached job description.

 

The Service Designer is an internal consultant, working across the whole of the RSPCA to deliver innovative, customer-centric services that support our core business and our whole portfolio of change.  By modelling best practices, leveraging advances in technology, data and AI, and providing momentum to solve the most complex of problems you will be designing services that ultimately move us towards the delivery of our Strategy to 2030.  

 

You will continue the ongoing development of the Target Operating Model, bringing together knowledge, experience and external insights, to align with the Strategy and the in-flight change portfolio to deliver the roadmap for implementation.   

 

In addition to Service Design, your activities will also include relevant test & learn activities, the development of business cases, building organisational capability and providing consultancy services to the wider organisation.  

 

You will be a strategic thinker, identifying, absorbing, and assimilating evidence with an open mind and using it to drive growth, course-correct, and, when necessary, make change.

 

What you'll bring:

To succeed within this role, it is essential that you have extensive experience of organisation-wide service design and implementation, along with demonstrable experience of:

  • Operating model development particularly moving from concept to delivery
  • Building and establishing organisational capabilities
  • Leveraging technology to drive service improvements
  • Working with external partners; obtaining insight, learning, benchmarking, and building new partnerships
  • Influencing others through clear presentation of work and outstanding verbal and written communication skills 
  • Building enduring relationships with your stakeholders
  • Working with uncertainty and change whilst being able to adapt your plans and projects accordingly.

 

Successful candidates for certain RSPCA roles will need to undergo a Disclosure and Barring Service (DBS) check.

Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA

 

Final note from us & good luck with your application!

Due to high interest in some of our roles, we review applications as they are received. This can occasionally result in positions closing earlier than advertised. Therefore, we strongly recommend submitting applications early. Unfortunately, we are unable to accept applications after the posted closing date.

We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible

 

We are building the future of a diverse Society, and our priority is to support animal welfare by finding people from all backgrounds who are committed  to our mission.  For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA. Your transferable skills & lived experiences could make you a valuable addition to our RSPCA Family! 

 

Should you need any support with your application or interview process please contact resourcingteam@rspca.org.uk / 0300 123 0685.

Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect