UX Research Specialist

up to £45,000.00 pa + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working  

Southampton, Store Support Office


We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a UX Research Specialist and you’ll be a big part of this.  


As a B&Q UX Research Specialist, you will use your curiosity, empathy and interpretive skills in the delivery of research solutions for a number of digital services, products and features. You will be responsible for managing the end-to-end delivery of research, identifying key insights that will be used to inform the design and strategic direction. With a wide and interesting remit, there is the opportunity to work on propositions, services and products from conception through to feature and component delivery.


You will be a part of a multi-disciplined team, working particularly closely with designers and product owners to support them in identifying a need for and in understating the output of research, in order to deliver innovative and high crafted experiences to our customers.


What's the job?

As UX Research Specialist you will:

  • Be identifying when research would be valuable, setting objectives, and advising what methodology would be most appropriate for the needs of the project
  • Translate observations into digestible, valuable, actionable insights
  • Participate in knowledge sharing between research team members, drive consolidation of insights and building of a shared knowledge bank
  • Be synthesising existing research from a variety of sources, for clear next steps and new lines of enquiry
  • Suggest new research areas where richer insight about trends and behaviours could be valuable
  • Completing full end to end customer journey mapping using a mixture of Quantitative and Qualitative research methods.
  • Be the gatekeeper of the products you and your team work on, and accountable for the experience / design and how it relates research findings


What we need:

To be successful in role you will be able to:

  • Takes ownership and responsibility for their work
  • A self-starter who identifies opportunities and potential problems
  • Able to adapt and flourish in a rapidly changing environment
  • Excellent attention to detail
  • Reviewing / interpreting web analytics data to inform design decisions
  • Inquisitive and eager to continuously improve and learn, staying up to date with new technologies, industry and design trends
  • Naturally collaborative and curious, happy to challenge established thinking and promote new ideas
  • A strong storyteller and presenter, keen to represent your own thinking
  • Who gives and receives quality feedback in equal measures
  • Is strategic and systematic when navigating ambiguity
  • Work collaboratively with inter-disciplinary teams, supporting through research, in the development of crafted, valuable customer experiences
  • Comfortable in customer-facing interview scenarios
  • Ability to apply strategic thinking to identify what’s important and prioritise recommendations, supporting the design lead and product owners to prioritise design work and backlog
  • Ability to turn preliminary feedback around quickly, with deeper-dive insights as a follow-up
  • A strong storyteller and presenter, keen to represent your own thinking
  • Challenge established perspectives and approaches with sound insights backed up by factual examples
  • Support through the design process, collaborating with designers, helping them to resonate with identified customer problems and needs
  • Participate in and contribute to design critiques and post project reviews
  • Strong planning, organisation and documentation skills
  • Contribute to a culture of innovation by sharing new technologies and industry design trends
  • Be a voice and champion for the value of research and Design Research best practice, encourage the product and research teams to try new approaches and ways of doing things

You will have experience with:

  • Experience working in an Agile multidisciplinary delivery team
  • Practicing hypothesis driven design
  • Familiarity with online research tools and video editing software
  • Experience in using prototyping, testing and documenting tools
  • A recognised degree qualification in design, psychology, HCI, market research or similar


What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.


We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! 


So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.