About the job

Job summary

The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It will provide corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).  

Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field. 

Our Inclusive Environment 

We are building an inclusive culture to make the Department a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.  

We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive. 

We actively welcome applications from anyone who shares our commitment to inclusion. We will fully support candidates with a disability or long-term condition who require adjustments in our recruitment process. 

Find Out More 

We regularly run events where you can find out more about the department and tips for the application process. You can sign up for upcoming events here: https://www.tickettailor.com/events/departmentforenergysecurityandnetzero?  

You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/  

Job description

Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.

We are looking for hard working, forward-thinking people with strong people skills who enjoy working collaboratively with others to solve problems.

We are a small but growing team with a keen sense of community. We care about the way we work, how we treat each other, the quality of our services and how we make a difference for our customers.

This is an exciting opportunity to advance your career and develop your skills within a supportive and encouraging team. We are passionate about career development and offer a diverse range of learning and development opportunities. We have partnerships with leaders in professional development, such as Pluralsight and CITF.

The role:
As a user researcher you will work with teams across ICS, DESNZ and DSIT to make sure that public-facing services and internal systems meet user needs. You'll help teams understand the problem they're trying to solve, and who their users are.

Your role will be to support in planning and carrying out user research. You'll apply user research techniques to analyse and synthesise findings. You'll work collaboratively with colleagues as part of a multi-disciplinary agile team to understand and solve complex problems.

You'll take a broad approach to user research to solve the whole problem for the user. You'll use your problem-solving skills to find opportunities, risks and dependencies across multiple services.

You'll be an excellent communicator who can advocate for your users and explain user-centred design principles to non-specialists.

The UCD team:
You will sit in the UCD team alongside our user researchers, service designers, content designers and business analysts.

We work across high profile and high priority projects for DESNZ and DSIT. Recently we have responded to energy price rises, grant delivery and energy sustainability for Net Zero.

We are agile, collaborative and user-centred. We are a welcoming community where you can develop your skills and career.


Person specification

Key responsibilities

As a user researcher:

  • You will help to plan, design, prepare and run user research activities to support the design, development, and continuous improvement of ICS services (this could include interviews, diary studies, prototype testing, usability and accessibility testing).
  • You will advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service.
  • You will help to manage the research process from recruiting participants, designing tasks, and preparing discussion guides, to research facilitation, analysis and presenting results.
  • You will effectively communicate user research findings to the team, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs, formal reports etc).
  • You will collaborate with insight and analysis colleagues to build up a rich picture of our users.
  • You will advocate for inclusive design and research, ensuring full inclusion and understanding of users with access needs and those that require non-digital access or support.
  • You will actively contribute to the user research community within ICS and across government.

Skills and experience

Essential criteria:

  • Understanding of user-centred service design and delivery practices.
  • Recognition of user diversity and the need to make digital services usable and accessible for everyone.
  • Experience of basic user research methods
  • Aware of social technology and how it impacts digital services
  • Examining research data and combining insights.

Desirable criteria:

  • Command of some programs in the Adobe Suite (i.e. Illustrator, InDesign, etc.)
  • Survey software (Microsoft Forms, Survey Monkey, Google forms)
  • Rapid prototyping experience or use of tools (i.e. Balsamiq, Figma, Adobe XD, Sketch )
  • A degree in Psychology/Behavioural Science/Anthropology/Human-Computer Interaction/Ergonomics/Market Research or a related field

It is unusual that all candidates will meet all the desirable criteria. If your skills and experience look slightly different from what we have identified and you think you can bring value to the User Researcher role and the team, we strongly encourage you to apply. We'd love to hear from you!


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

  • User-centered design
  • Research


Alongside your salary of £33,635, Department for Energy Security & Net Zero contributes £9,081 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Department for Energy Security and Net Zero offers a competitive mix of benefits including:

  • A culture of flexible working, such as job sharing, homeworking and compressed hours.
  • Automatic enrolment into the Civil Service Pension Scheme, with an average employer contribution of 27%.
  • A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
  • An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
  • Access to a range of retail, travel and lifestyle employee discounts.
  • The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.


Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

As part of the application process you will be asked to complete a CV and Personal Statement. Further details around what this will entail are listed on the application form.

Please use your personal statement (in no more than 750 words) to describe how your experience and/or transferable skills relate to the essential and desirable criteria noted in the advert.

Applications will be sifted on CV and Personal Statement.  

In the event of a large number of applicants, applications will be sifted on the Personal Statement. 

Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The interview will consist of behaviour and technical questions. 

Sift and interview dates


Expected Timeline subject to change

Sift dates: w/c 20th May 2024

Interview dates: from 6th June 2024

Interview Location: MS Teams.

Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.