About The Role

Are you looking to make a meaningful impact in the realm of service design? Join us as a Service Designer at the forefront of digital transformation, where your expertise will shape the future of public services in Islington and contribute to a more equal society.


As a Service Designer within our Digital Strategy and Design team, you will be instrumental in developing designs grounded in user needs and organisational goals. Your role will involve:

  • Crafting evidence-based design concepts.
  • Enhancing our service design community and standards.
  • Acting as a service design ambassador, promoting user-centered services.
  • Collaborating on digital transformation plans and coaching teams to realise their ambitions.
  • Mapping service and user journeys, prototyping, and wireframing to innovate service processes.


Your experience in multidisciplinary teams, user research, service blueprinting, and agile methodologies will be pivotal. Your ability to communicate complex ideas, collaborate across communities, and focus on strategic, user-centered design will set you apart.

You'll join an energetic and enthusiastic team committed to delivering excellence. Your work will directly contribute to our mission of creating equitable services that improve the quality of life for our residents.


If you're ready to take on this challenge, apply now and help us to design a future where everyone can thrive.

For further information or for an informal conversation about the post, please contact:


Natasha Rowe, Service Designer



Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.


We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. 

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about. 


Watch our video to hear more about our mission and how you can help us achieve it from the Leader of the Council, Cllr Kaya Comer-Schwartz.


Recruitment information


It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. 


Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.


We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.


The post is subject to a qualifications check and 3 years referencing. 


Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.