At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

 

Job Description Summary:

​As a Senior UX Researcher within the Venmo team, you will play a role in developing deep understanding of consumer and small business customers. You will work alongside your cross-functional team members to influence decisions and ultimately deliver the best possible Venmo experience for our customers around the world. 

 

Job Description:

Meet our team:

At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems, and continues through design definition and prototyping, to post-launch research that informs future iterations. Our studies employ a variety of qualitative or mixed methods research approaches; card sorting, tree tests, diary studies, surveys, interviews, unmoderated and moderated usability testing and concept evaluations. We start by asking the right questions and end with targeted deliverables and story telling that bring our stakeholders closer to our customers. UX Researchers focus on impact of research and are tireless advocates for our customers. As a UX Researcher you will be the voice of the customer. You will craft research programs that bring team members answers to their most important questions, and help to define new research questions and initiatives. 

 

Your way to impact:

You will report to the Senior Manager UX Research (Venmo) and be a member of our diverse Global Experience Design Organization, where we use our design and research skills to inspire and influence across the company. We believe that different perspectives and backgrounds lead to innovation and inclusion in our product designs. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way. 

 

Job responsibilities: 

Be a proactive member of a cross-functional product team(s) focused on identifying research opportunities, both strategic and tactical.   

Execute research studies from beginning to end: identifying the right research questions, defining the participant sample, designing the study, executing with attention to detail and quality, focusing on delivering insights that drive customer-centric decisions. 

Clear understanding of how various research functions and data sources (e.g. Market Research, Product Marketing, Analytics etc) contribute to the product development lifecycle how to leverage them.  

Present actionable insights and recommendations to multiple teams and leaders across the organization.  

Plan and deliver multi-phased research projects within budget, timeline and project requirements.  

Contribute to the community, providing support to junior team members, leveraging your strengths to help others grow. Be a part of our thriving UX Research practice, and culture. 

 

Requirements: 

Bachelor’s +8 years and/or Master’s Degree +6 years in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience.  

Experience across products and platforms, financial services expertise an advantage.  

Experience with a variety of research methods and approaches: card sort, tree test, diary study, in-depth interview, unmoderated and moderated usability, concept testing. 

 

Subsidiary:

PayPal

 

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

 

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

 

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

 

The U.S. national annual pay range for this role is

$96900 to $234300

 

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com