Change your career, change lives


The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

Digital Services bring trusted design, data and technology know-how to the delivery of lifelong learning.

Digital Services are responsible for the digital information, systems and technologies used by staff and students across The Open University.  Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students.


The role


We have an exciting opportunity for 2 Senior Interaction and UX Designers who will be based within Digital Services.

The initial focus of these roles will be to support the Student Services Portfolio whose ambition is to ensure our services and products are designed around users (whether student or colleague) ensuring the best possible outcomes. We are looking to champion new ways to deliver value to users, making the Open University a place where students choose to start and continue their studies, with a focus on making our services easier to use and supporting student success.

We are looking for experienced designers who:

  • are excited by using data and user insights to understand the needs of users.
  • love collaborating in multi-disciplinary teams to design, iterate and deliver user-centred services.
  • can bring their knowledge and insights from industry best practice to the design of the Open University’s services and products.


Skills and experience


The ideal candidate will:

  • Know how the internet works, and be able to design for the internet 
  • Be experienced in designing simple, inclusive, accessible and responsive service interactions based on user needs. 
  • Have strong graphic design skills, with a good understanding of how to use layout, spacing, colour, type and iconography to ensure that content is legible and readable and that users see and understand interactions. 
  • Be able to sketch and prototype at different fidelities, for example on paper, and Figma, Adobe XD or HTML. 
  • Have excellent communication skills, with experience using appropriate language and media to explain ideas in a way that other people understand, and be able to make case for design decisions to a variety of stakeholders. 

The full summary of duties and skills required for the role can be found within the Job Description.

If you would like to discuss the application or recruitment process before making an application, please contact at Lauren Denton Resourcing Hub on 01908 653492 or quoting the reference VRF 21636.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.


How to apply


Unless otherwise stated in the advert, all applications are completed online via the instructions on The OU Job’s page. Applications submitted via 3rd party websites will not be received.

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.


To apply for this role please submit the following as one document.

  • CV
  • Personal statement, up to 500 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.
  • URLs to an online portfolio or case studies of your work. These URLs can be included in your CV or personal statement.


Please save your document with the following file name as appropriate to the vacancy you are applying for: reference, surname, forename.