Closing Date: 20th September 2023 at 23:55pm


Please note this role is based in the office two days a week in Croydon


Salary of this role:


London: £73,200 min - £80,520 max. An additional allowance of up to £9,000 is available for candidates with exceptional skills & experience.


We’re looking for a Lead User Researcher who wants to make a lasting impact on how the Home Office delivers user-centred products and services.


This role is in our Data Services and Analytics team, which builds and operates products for internal and external users which improves access and analysis of data to enable smarter decision making and risk identification.


What you'll bring

You’ll have a demonstrable passion for user centred design, with the following skills or extensive experience in:


  • Understanding organisational strategy and objectives, aligning user research activity across multiple projects simultaneously and adapting to changing priorities.
  • Advising on the application of appropriate user research methods across different life cycle phases, as well as extensive hands on experience in applying these methods.
  • Establishing an effective user centred design culture in an organisation, convincing senior stakeholders of the value of user research and embedding user centred design practices into a team’s agile workflow.
  • Building and leading a team of researchers and designers that work across a range of services, and assuring the quality of their research.
  • Driving the standards for ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers.
  • Researching diverse audiences to help teams deliver accessible and inclusive digital services.




Please note for this role you will require a SC clearance. To meet national security vetting requirements you will normally need to have been resident in the UK for at least 5 years.


💜 Some of the benefits our employees love 💜


· one of the higher starting salaries across the Civil Service

· a Civil Service pension with employer contribution rates of between 26.6% and 30.3%, depending upon salary

· 25 days annual leave on appointment, plus 8 days public holidays and 1 day for the King’s Birthday, rising further with service

· flexible working options to enable you to achieve the work life balance that right for you including part-time, flexi time and job sharing

· training and development opportunities tailored to your role

· an in-year bonus scheme

· a culture encouraging inclusion and diversity



**For full job description and salary please follow the "Apply" link.**