About the role

We have exciting opportunities for experienced interaction design professionals to join us and work across several organisational areas as Interaction Designers.

Interaction Designers are a key part of our user-centred design (UCD) family of roles, alongside service designers, user researchers, and content designers.

The work we do has a direct impact on millions of patients’ lives, helping them access the essential services they need and supports them to get appropriate care as quickly as possible. We also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people.

Our products and services are used by all communities across England, covering diverse and contrasting needs based on age, cultural and socio-economic background, ability, gender and sexuality. It is important to us that we represent all communities in our working teams, therefore we greatly encourage people with experience of different backgrounds to apply.

We have several Interaction Designer roles across our product areas. The final decision on which area you would be joining will be discussed and agreed later.

Our product areas with interaction designer roles include:

Digital Primary Care – delivering new capabilities to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry.

Cyber Operations - Cyber Operations purpose is to support safe care and build public trust by building NHS England’s cyber resilience and enabling the wider health system to be cyber resilient, supporting Transformation Directorate’s purpose of delivering the best care and outcomes for the NHS.

Digital Citizen – delivering public-facing national digital channels and services including NHS.uk, NHS App, and NHS login.

Digital Urgent and Emergency Care – ensuring best use of digital technology in urgent and emergency care to get patients the right help, in the right place, at the right time.

Our Interaction Designers play a pivotal role within diverse, multi-disciplinary teams. They actively engage with a supportive design community, collaborating across the organisation to ensure that new and existing services are user-centred, delivering exceptional experiences for the entire population. You will also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people. You will have the opportunity to rethink the design and delivery of health and care products at a national scale.

As an Interaction Designer you will be responsible for:

  • Working within an agile environment, applying your interaction design knowledge to real-world digital products and services
  • Working within multi-disciplinary teams to design and implement new product features
  • Developing designs to meet proven user needs and achieve agreed outcomes
  • Influencing colleagues and senior stakeholders, with clear rationale for your design decisions
  • Incorporating evidence-based research into your work to design user-centred products to achieve agreed outcomes
  • Ensuring our products are inclusive, accessible, and equitable and adhere to the relevant standards
  • Communicating ideas clearly and simply

About you

Some of the key skills and experience you'll bring:  

  • Experience in interaction design and fulfilling user needs. Experience of ensuring digital products are designed according to the relevant user-centred design and accessibility standards, e.g. GOV.UK or NHS Service Standard, Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, Equality Act 2010, WCAG 2.1 AA etc.
  • Ability to take a user-centred approach to interaction design, including user journey mapping, information architecture, task analysis, visual design, and cognitive walkthroughs.
  • Experience of working with design systems or pattern libraries
  • Experience with different approaches to prototyping, e.g. working with code, GOV.UK, or NHS prototyping kits to rapidly demonstrate and test ideas
  • Experience of working as a designer supporting multi-disciplinary product teams


We have opportunities for Interaction Designers across England. Our main office locations are Leeds, London and Exeter but we will consider other locations wherever possible.

We are running multiple adverts to cover different locations and you need only apply to this advert to be considered for any/all locations.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

About us

We are a great place to work. What we do matters.

NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS. This includes improving the health of the population and the quality of care, tackling inequalities, and delivering care more efficiently. 
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.

We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.

To find out more about the type of work we do, please take a look at our website.

Why you should apply

We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.  Which means, we encourage applications from people of all backgrounds and abilities.  

Our work matters. You matter.

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • a generous pension (with our contribution equal to 23.7% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

We use NHS Terms and Conditions of Service (Agenda for Change) pay rates. Most new employees to the NHS will start at the bottom of the band. You can find more information about Agenda for Change pay rates here Pay scales for 2023/24 | NHS Employers.


Next steps

Our application process is straightforward, you will need to upload a copy of your CV and provide a supporting statement. Within your supporting statement, we’re looking for you to evidence how you meet the skills and experience outlined in the "About you" section of the advert. 

Interviews will take place from 20th May via MS Teams. Applicants who are shortlisted for interview will be contacted by email.